VallartaHub Help Center

VallartaHub is your complete guide to Puerto Vallarta, featuring restaurants, beaches, tours, events, nightlife, and wellness activities. We personally visit and verify each listing to ensure authenticity. Simply browse by categories, use our interactive map, or search to discover the best experiences in Vallarta.

Use the categories on our homepage (Restaurants, Beaches, Tours, Events, Nightlife, Hiking, Wellness) or the interactive map to explore by location. You can also use the search function to find specific places or types of experiences you're looking for.

No, never! VallartaHub is completely free for users and doesn't charge businesses any commission or fees. When you contact or visit a business through our platform, you pay them directly at their regular prices. We're funded through selective sponsorships, not taking percentages from businesses.

We regularly update our listings and personally verify information. However, businesses can change hours, prices, or policies, so we recommend confirming details directly with them, especially during holidays or high season. If you find outdated information, please let us know!

Absolutely! If you have a quality business in Puerto Vallarta, visit our 'Join' page to request a free listing. We also welcome suggestions for great places you've discovered. All requests go through our personal review process to maintain quality standards.

Yes! VallartaHub is fully bilingual (Spanish/English). Click the language selector in the navigation to switch languages. All content, listings, and features are available in both languages to serve our diverse community.

Found outdated hours, incorrect prices, or other errors? You can report issues directly on each listing page or contact us through our support form. Include the business name and specific details about what needs updating. We typically resolve issues within 24-48 hours.

We cover the entire Puerto Vallarta Bay area including Zona Romántica, Centro, Marina Vallarta, Nuevo Vallarta, and surrounding towns like Sayulita, San Pancho, Punta Mita, and other destinations in the Riviera Nayarit region.

We personally visit each business before listing it. Our criteria include service quality, authenticity, value for money, and consistency. We don't accept payments for listings - each place earns its spot on merit. We prioritize local businesses that offer genuine Puerto Vallarta experiences.

Currently, VallartaHub focuses on discovery rather than account-based features. We recommend bookmarking pages or noting places you're interested in. However, you can always revisit our categories or use the search function to find places quickly.

Yes! Our listings include a range of options from budget-friendly local spots to luxury experiences. Look for price indicators in the listings, and remember that since we don't add markups, you always get the best available prices directly from businesses.

Please report it immediately through our contact form or directly on the listing page. Include the business name and what you found (permanently closed, moved, etc.). We'll verify and update or remove the listing quickly to keep our platform accurate.